Coronavirus: GP Appointments

Routine face-to-face GP consultations have been suspended owing to Coronavirus

Owing to the delay phase of the Coronavirus pandemic we have been advised to stop routine face-to-face GP consultations by NHS England.

This measure has been put in place in all GP practices across the country to reduce the risk of spreading the Coronavirus between patients and staff.

Instead we will ask patients to communicate with reception to access results, sicknotes, and medications that have been prescribed previously.

Accessing Services

  • use the online system to request medication
  • use the eConsultations tool to request medication or a sicknote
  • email reception at [email protected] to request medication, results, records or sicknotes
  • request a telephone call back from a GP if you have a medical problem that requires a consultation
  • book an appointment with the Nurse or Healthcare Assistant if you have been advised to do so

GP Appointments

If a GP determines that a face-to-face consultation is required following the initial telephone call, this will be booked at a time that is safe for you to attend

Nurse/HCA Appointments

We are trying to work with patients to determine the urgency of these appointments.  Please cancel your appointment if you have booked it because of:

  • Travel Vaccinations
  • Ear irrigation
  • Routine long-term-conditions reviews
  • Routine medication reviews (these can be undertaken over the phone)
  • NHS Health Checks

Please consider re-scheduling this type of appointment for later in the year.

Face-to-Face Appointments

If it has been determined that your face-to-face appointment with a GP or Nurse is safe to go ahead, you will be contacted via SMS or by phone ahead of your appointment to check for symptoms that could indicate Coronavirus.

If you have:

  • a new persistent cough
  • a fever (temperature of 37.8°c or above)
  • loss of sense of smell or taste

You should not attend your appointment.  Please contact reception to re-arrange it.

Please look out for the SMS or telephone call from reception ahead of your appointment.  These have been put in place to keep you safe from Coronavirus and reduce the likelihood of spreading it to other patients and staff.

Video Consultations

Owing to the reduction in face-to-face appointments your GP might offer you a video consultation using your smartphone device.  This is not mandatory but might be suggested in order to support the assessment of a health problem.

Home Visits

Home visit requests will be triaged by a GP.  The GP will call you about your request to determine the need for the visit.

We ask that patients inform reception if you are self-isolating so that the GP knows how to prepare for the visit.

Thank You

We would like to thank you in advance for your patience and support in light of these measures coming into effect.