Coronavirus: GP Appointments

Face-to-Face GP consultations have re-opened

As we continue the Recovery Phase of the Coronavirus pandemic we have began to re-introduce more face-to-face GP consultations.

We offer 2 different types of appointment:

  • Same day – for more urgent matters that require a conversation with a healthcare professional that day. These appointments are available to book at either 8am or 1pm every day. Please call at 8am or 1pm to access same day appointments
  • Routine – for less urgent matters that can wait for an appointment booked for a later date. These appointments are largely still telephone appointments but if your GP or Nurse has recommended a face to face consultation this can be arranged.

we will ask patients to communicate with reception to access results, sicknotes, and medications that have been prescribed previously.

Accessing Services

  • use the online system to request medication
  • use the eConsultations tool to request medication or a sicknote (currently out of action)
  • email reception at [email protected] to request medication, results, records or sicknotes
  • request a same day face to face consultation with a GP
  • request a telephone call back from a GP if you have a medical problem that requires a consultation
  • book an appointment with the Nurse or Healthcare Assistant if you have been advised to do so

GP Appointments

If a GP determines that a face-to-face consultation is required following the initial telephone call, this will be booked at a time that is safe for you to attend

Nurse/HCA Appointments

All appointments with the Nurses and Healthcare Assistant are open for either telephone or face to face consultations including:

  • Blood tests
  • Blood Pressure Checks
  • Specialist Tests (eg ECG, Foot checks)
  • Asthma Reviews (via telephone or face to face appointment)
  • Routine long-term-conditions reviews
  • Routine medication reviews (these can usually be undertaken over the phone)
  • NHS Health Checks
  • Travel Vaccinations

Face-to-Face Appointments

If it has been determined that your face-to-face appointment with a GP or Nurse is safe to go ahead, you will be contacted via SMS or by phone ahead of your appointment to check for symptoms that could indicate Coronavirus.

If you have:

  • a new persistent cough
  • a fever (temperature of 37.8°c or above)
  • loss of sense of smell or taste

You should not attend your appointment.  Please contact reception to re-arrange it.

Please look out for the SMS or telephone call from reception ahead of your appointment.  These have been put in place to keep you safe from Coronavirus and reduce the likelihood of spreading it to other patients and staff.

Video Consultations

Through the pandemic we have used technology to provide new ways of consulting with patients. We will continue the use of video consultations (when suitable) and if you would like to consult via video consultation rather than a phone call then please inform reception when you book the appointment.

Home Visits

Home visit requests will be triaged by a GP.  The GP will call you about your request to determine the need for the visit. A home visit is appropriate for housebound and care home patients.

We ask that patients inform reception if you are self-isolating so that the GP knows how to prepare for the visit.

Digital Reception

The digital reception facility through which you can submit eConsultation requests is unfortunately still not functional owing to problems with our IT provider. We are looking to resolve these issues as soon as is possible.

Thank You

We would like to thank you in advance for your ongoing patience and support in light of these measures coming into effect.