Zero Tolerance

A zero tolerance policy towards violent, threatening and abusive behaviour is now in place throughout the NHS. The doctors, nurses and staff in this practice have the right to do their work in an environment free from violent, threatening or abusive behaviour and everything will be done to protect that right.

At no time will any such behaviour be tolerated in this practice. If you do not respect the rights of our staff we may choose to inform the police and make arrangements for you to be removed from our medical list.

Our Policy and Procedure for Dealing with Inappropriate Behaviour by Patients

We understand that when issues arise within the service patients receive it can be very difficult and frustrating. We encourage patients to follow our complaints process if they are unhappy with any element of our service and not react to staff in any way that infringes upon their right to work in an environment free from violent, threatening or abusive behaviour.

If we do become aware of any inappropriate behaviour by patients we will write to patients to highlight that we consider their behaviour or actions to be inappropriate and reiterate the standards we expect from patients and offer to help to resolve any issues and provide any support needed to access the services we provide. If patients continue to behave in ways that are unacceptable we will then consider removing them from our practice list.